CANCELLATIONS/MODIFICATIONS
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at support@puzzlesup.com to see if a modification can be made.
Note: Please note that a standard $2 transaction fee is non-refundable.
REFUNDS
A customer can only request a refund in the event of defaults in the delivered item. In that case, the customer will need to provide pictures or videos to support the claim
Refunds are not considered in the event the customer:
1. Made a mistake when ordering the goods for instance (including but not limited to) wrong model selection, wrong quantity selection, mistake in the nature of the goods.
2. Cancels the order after the purchase has been finalized and paid on the platform.
To be eligible for a refund, you must return your order. Once your return is received and inspected, you can apply for a partial refund or a store credit. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.
Note: Shipping fees (if any) and transaction fees are non-refundable.
SHIPPING ESTIMATES
During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report to support@puzzlesup.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed.
Note: We are not responsible for any damage caused to the product due to incorrect use.
REFUNDS
To be eligible for a refund, you must return your order. Once your return is received and inspected, you can apply for a partial refund or a store credit. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.
Note: Shipping fees (if any) and transaction fees are non-refundable.
SHIPPING COSTS
You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. Using a trackable shipping service is mandatory - if you do not use a trackable shipping service, we will not be able to proceed with the refund.
WRONG ADDRESS
Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order. In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.
If you have any further questions, please contact support@puzzlesup.com